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Leading UK retailers ‘breaking law’ by not refunding customers for returned goods, Which? finds

💸 Are Online Shops Secretly Pocketing Your Refunds?

Published by OOPSONLINE.IN · Source: The Guardian · 1 min read · · Updated

✨ OOPS SAYS

So "returns accepted" apparently meant "thanks for the interest-free loan on those jeans." Bold strategy from major retailers reportedly treating consumer law like a polite suggestion.

What actually happened

Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of items

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