🤖 AI Bots Are Calling Customer Service
Published by OOPSONLINE.IN · Source: USA Herald · 1 min read · · Updated
What actually happened
AI Bots are increasingly becoming part of an unexpected new reality for customer-service workers: the customer on the other end of the telephone may not be a human being at all. As artificial intelligence becomes more capable of making phone calls, waiting on hold, asking questions and negotiating with companies, call-center employees are discovering that
Key points
- AI Bots are increasingly becoming part of an unexpected new reality for customer-service workers: the customer on the other end of the telephone may not be a human being at all.
- As artificial intelligence becomes more capable of making phone calls, waiting on hold, asking questions and negotiating with companies, call-center employees are discovering that
Summary based on data provided by USA Herald. Full article available at the original publisher.
- #ai
- #bots
- #calling